At Boomwears.pk, we strive to provide a seamless shopping experience. We understand that sometimes you may need to cancel an order. Please review our cancellation policy below.

Order Cancellation Eligibility

You may cancel your order under the following conditions:

• Before Shipment: Orders can be cancelled if the item has not yet been shipped. Once an item has been dispatched, it falls under our Return and Refund Policy.
• Defective or Damaged Items: If you receive a defective or damaged item, you must notify us within 48 hours (2 days) of receiving the product with clear proof of the defect or damage. In such cases, you may be eligible for a cancellation or return as per our Return and Refund Policy.

Please Note:

• Change of Mind: Once a parcel has been opened, cancellations due to a change of mind are generally not applicable.
• Used, Worn, or Altered Items: Items showing signs of use, wear, or customer-caused damage are not eligible for cancellation or return.
• Sale/Promotional Items: Products purchased during sales or promotions may have specific cancellation terms, which will be clearly stated at the time of purchase.

How to Cancel Your Order

To initiate a cancellation, please follow these steps:

1. Contact Customer Support: Immediately reach out to our customer support team using the contact information provided below.
2. Provide Order Details: Have your order number and the email address used for the purchase ready. This will help us locate your order quickly.
3. Cancellation Confirmation: Our team will review your request. If your order is eligible for cancellation, we will process it and send you a confirmation email.

Refunds for Cancelled Orders

• Full Refund: If your order is successfully cancelled before shipment and it meets the eligibility criteria, you will receive a full refund to your original payment method.
• Processing Time: Refunds are typically processed within 10 business days after the cancellation is approved. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
• Shipping Costs: Please note that if an item has already been shipped and a cancellation is approved under exceptional circumstances (e.g., severe shipping delay beyond our control), shipping costs may be non-refundable, unless the cancellation is due to a defective or damaged item.

Important Information

• Boomwears.pk does not offer direct exchanges. If you wish to replace an item, you must cancel the original order (if eligible) and place a new order.
• We reserve the right to refuse cancellations if the terms of this policy are not met.

Contact Us

If you have any questions or require assistance with cancelling an order, please do not hesitate to contact our customer support team:

• Email: support@boomwears.pk

Our customer support is available Monday to Sunday, from 10:00 AM to 09:00 PM.

For more details on returns and refunds after an item has been received, please refer to our Return and Refund Policy. For information on delivery times and charges, please see our Shipping Policy.