FREQUENTLY Asked Questions
Shopping Information
How do I know if my order was successful?
Once your purchase is complete, we’ll send a confirmation email to your registered email address. This email contains all the important details, including the items you’ve ordered, the total payment amount, and your delivery address for verification.
What are your shipping rates?
Our delivery charges are quite affordable, ranging between Rs 210 to Rs 280. The exact shipping cost varies based on your location and the specific products in your order, ensuring you get the best possible rate.
How to order from our website?
Shopping with us is simple! Browse our collection, select your desired item, pick your preferred size, color, and quantity, then click “Add to Cart.” When you’re ready, go to checkout and fill in your contact details and delivery address to complete your purchase.
What happens after your order is processed?
After we receive and confirm your payment, our team immediately starts preparing your order for dispatch. We carefully pack each item to ensure it reaches you in perfect condition, then hand it over to our delivery partners for shipment.
Can I modify my order after placing it?
Changes to your order are only possible within the first 30 minutes after placement. Once our fulfillment team begins processing your items, modifications become impossible. If you need urgent changes, contact our support team immediately.
Do you notify me when my order is shipped?
Absolutely! We keep you updated throughout the delivery process. You’ll receive a notification via email or SMS as soon as your package leaves our warehouse, often including tracking details when available.
Do you ship internationally or only within Pakistan?
We currently serve customers across Pakistan only. Whether you’re in Karachi, Lahore, Islamabad, or any other city, we’ll deliver to your doorstep. International shipping isn’t available yet, but we’re exploring options for future expansion.
Payment information
Which payment methods do you accept?
We offer multiple convenient payment options, including all major Credit and Debit Cards, direct bank transfers, and popular mobile wallets like JazzCash and Easypaisa, to make your shopping experience smooth.
Do you charge a fee on transactions?
Boomwear doesn’t add any extra transaction charges to your purchase. However, your bank or payment service provider might apply their own processing fees, which are separate from our pricing.
Is your payment information secure?
Your financial security is our priority. We implement advanced 3D secure authentication for all card payments and use encrypted payment gateways to protect your sensitive information throughout the transaction process.
What to do if my payment is declined?
Payment failures can happen due to various reasons. Try using a different payment method or contact your bank to ensure your card is activated for online transactions. Our customer service team is also available to help troubleshoot payment issues.
Do you offer installment or Buy Now, Pay Later" options?
At present, we require full payment at the time of purchase. Installment plans and deferred payment options aren’t currently available, but we’re always looking at ways to make shopping more convenient for our customers.
Can I pay using mobile wallets like Easypaisa or JazzCash?
Yes indeed! Both JazzCash and Easypaisa are fully supported payment methods on our platform. These mobile wallet options offer a quick and secure way to complete your transactions without entering card details.
Are there any hidden charges in your payments?
We believe in complete transparency. The final amount displayed during checkout is exactly what you’ll pay to Boomwear. Any additional charges would only come from your payment provider’s standard service fees, which we don’t control.
Order & Returns
How long will it take to get my package?
Delivery timeframes depend on your location within Pakistan. We process and ship orders quickly, usually within the same business day after payment confirmation, ensuring you receive your items as soon as possible.
What is your Return & Refund policy?
We only accept returns for defective, damaged, or incorrect items. You must contact us within 48 hours of delivery via support@boomwears.pk with proof of the issue. Items must be in original condition with tags intact. Change of mind returns are not accepted once the package is opened. Approved refunds are processed within 10 business days to your original payment method.
What to do if the order item was damaged?
Contact us immediately at support@boomwears.pk within 48 hours of receiving your order. Provide your order number, detailed description of the damage, and clear photos as evidence. We’ll review your case and provide return instructions if approved. You’re responsible for return shipping costs unless the damage was our fault.
Do you offer COD (cash on delivery)?
Cash on delivery is currently available as a payment option. However, we’re planning to phase out COD in the near future to prevent fraudulent orders and enhance security for all customers. We’ll continue accepting prepaid orders only.
Can I track my order online?
Yes, we provide order tracking whenever possible. Once your package is dispatched, you’ll receive tracking information via email or SMS that allows you to monitor your shipment’s progress until it reaches your address.
What if I receive the wrong item?
If you receive an incorrect item, contact us immediately at support@boomwears.pk within 48 hours of delivery. Provide your order details and photos of the wrong item received. We accept returns for items that don’t match your order specifications, including wrong size or color. After approval, we’ll provide return instructions and send the correct item once we receive the returned product.
Custom Quotation
Can I submit my own design?
Definitely! We welcome custom designs from our customers. You can submit your artwork through our contact form on the website or send it directly to our email address for processing.
Which formats do you accept for custom design?
We work with common file formats, including JPG, PNG, and PSD files. Both raster images and vector graphics are acceptable for custom printing projects.
How much resolution should the design file have?
For optimal printing quality, your design files should be at least 2048 x 2048 pixels with 300 DPI resolution. This ensures crisp, clear printing results on your custom products.
Do you provide design assistance if I don't have a ready file?
Our creative team is happy to help! If you have ideas but need professional design work, we can assist in creating or refining your concepts. Reach out to discuss your vision, and we’ll help bring it to life.
Is there a minimum order quantity for custom designs?
Custom printing projects do have minimum quantity requirements that vary by product type and printing technique. Contact our team with your specific needs to learn about minimum order quantities for your project.
How long does it take to process a custom order?
Custom orders require additional processing time, typically 7-14 business days, depending on design complexity and order size. We’ll provide you with a precise timeline when you submit your custom order request.
Can I get a sample before full production?
For larger custom orders, we may be able to provide samples for approval before full production begins. Sample availability and any associated costs will be discussed when you place your custom order.
Do you offer bulk discounts for large custom orders?
Yes, we provide attractive pricing for bulk custom orders. Discount rates depend on quantity and product selection. Contact our sales team with your requirements to receive a personalized bulk pricing quote.
