At Boomwears, we strive to provide high-quality clothing and ensure customer satisfaction. However, if you encounter any issues with your purchase, please review our Return and Refund Policy below.

Returns

We accept returns only for defective or damaged items. To be eligible for a return, the following conditions must be met:

  • Customers must notify us within 48 hours of receiving the product by emailing support@boomwears.pk or through a call with proof of the defect (e.g., photos).
  • The item must be returned in its original condition, with tags and packaging intact.
  • Items that show signs of use, wear, or damage caused by the customer will not be eligible for a return or refund.

Important Notes:

  • Change of mind is not applicable for any item once the parcel has been opened.
  • We Accept Returns for both defective and non-defective products. If the size or color is not matched by the details order by the customer.

How to Initiate a Return

To start a return, please follow these steps:

  1. Contact us at support@boomwears.pk within 48 hours of receiving your order.
  2. Provide your order number, a detailed description of the issue, and photographic evidence of the defect or damage.
  3. Once your return request is approved, we will provide instructions on how and where to send the item.

Please Note:

  • Items sent back to us without prior approval will not be accepted.
  • Customers are responsible for the shipping costs associated with returning the item.
  • Return window: If customer wants to return the product they must initiate the return process within 2 days of receiving their product.

Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved:

  • Refunds will be processed to your original payment method within 10 business days.
  • Please note that it may take additional time for your bank or credit card company to process and post the refund.

Method & Fees

  • Return Method: Returns are processed by mail (courier).
  • Return Label: The customer is responsible for the shipping costs associated with returning the item. However, if the return is due to a defective or damaged item, we will cover the return shipping costs.
  • Restocking Fees: There are no restocking fees for returns.

Exchanges

We do not offer direct exchanges. If you wish to replace a defective or damaged item, you will need to return the original item and place a new order.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Items that are not defective or damaged.
  • Items that have been used, worn, or altered by the customer.
  • Sale items or promotional items.
  • Change of mind after receiving the item.

Damages and Issues

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately at support@boomwears.pk so we can evaluate the issue and resolve it promptly.

Contact Us

For any questions or concerns regarding our Return and Refund Policy, please contact us at:
Email: support@boomwears.pk
Website: boomwears.pk